Your information and how we use it.

PostMy.Social is operated by Hyperdriven (ABN 54 695 309 289), a sole trader business in Australia. This policy explains the information involved when you create an account, use our marketing tools or connect another service.

Information we collect

We receive account and contact details, business and brand information, website addresses, prompts, drafts, uploaded media and support enquiries that you provide. When you connect an account, we receive the identifiers, permissions, access credentials and content or performance data needed for the features you authorise.

We also keep subscription and payment references, usage records, publishing results and operational records used to run and troubleshoot the service. Hosting and security systems may record technical information such as IP addresses, browser details, request times and errors. Research features retrieve information from public websites you ask us to analyse.

Why we use it

We use this information to manage your account, understand your business, prepare content and recommendations, publish to accounts you select, display available performance insights, process billing, answer support enquiries and protect the service against misuse. Some information is required for these features to work. You can choose not to connect an external account, but features that depend on it will not be available.

Content generation and AI providers

Generating content involves sending relevant brand information, instructions, source material and uploaded assets to the AI services used for that task. Text generation is routed through Vercel AI Gateway to the selected model provider. Video generation uses HeyGen when a user authorises a generation. Only provide personal information that you have permission to use and that is necessary for the task.

Content you approve for publication is sent to the destination you select and may become public there. Check your drafts and publishing settings before approving them or enabling Autopilot.

Payments and service providers

Stripe processes subscription and Video Credit payments. We receive payment and subscription status, transaction references and billing information needed to manage your account. Card details entered into Stripe Checkout are handled by Stripe.

We use service providers for hosting, authentication, database and file storage, AI processing, payments and connected publishing. The current application uses Vercel, Supabase and Stripe, alongside the AI and publishing providers relevant to the features you use. Those providers process information under their own service arrangements and privacy policies.

Connected accounts

Connecting an account grants the permissions shown by the provider. You can revoke access through that provider and use disconnection controls where available in PostMy.Social. Revoking access stops future authorised access but does not automatically remove previously stored records or posts already published. Contact us if you also want stored information deleted.

See our Google user data page for additional information about Google connections.

Cookies and website measurement

The application uses cookies to maintain sign-in sessions. Our hosting providers may process technical request data for delivery and security. The public website currently has no configured marketing analytics collector. Links lead to external services, including Stripe and connected platforms, which have their own privacy and cookie practices.

Storage, retention and security

We store account information, brand material, drafts and operational records to provide the service. Cancelling a subscription does not automatically delete these records. Billing, security and audit records may need to be retained to meet legal obligations or resolve disputes. Contact us to discuss deletion and any records that need to be retained.

Service providers may process information outside Australia, including in the United States. Processing locations depend on the service used and its suppliers. For details, see the processing information published by Vercel, Supabase and Stripe. Contact us if you need information about a particular feature before providing personal information.

The application uses access controls to separate workspaces and restrict access to stored provider credentials. No online service can eliminate every security risk. Keep your own account secure and contact us promptly if you suspect unauthorised access.

Access, correction and deletion

You can update available profile and brand information in your workspace. To request access to personal information, correct information you cannot change yourself, or request deletion, contact privacy@postmy.social. We may need to verify your identity and authority before acting. Deleting information from PostMy.Social does not delete copies held by a publishing platform or other independent service.

Questions and complaints

Send privacy questions or complaints to privacy@postmy.social, explaining the issue and how we can contact you. We will investigate and respond. If the matter is not resolved, you can contact the Office of the Australian Information Commissioner for information about your complaint options.